On hold, til death (or email) do us part

Posted on September 19, 2011

Apparently, marriage is contagious. I discovered this today whilst having my second of four conversations with my newly appointed Senior Advisor from Apple. My problem has been escalated and I am in the hands of a very knowledgeable man. He is. I know because I couldn’t understand half of what he was talking about and yet he managed to guide me through the process of booting, rebooting, organising a test user, arranging a test email account, removing an application from a package, installing an application from a package and more. I still don’t have email, but I feel pretty sure that we are getting closer all the time. If nothign else, I am convinced that all avenues are being exhausted.

All of this booting and rebooting and unpackaging leaves a lot of dead time on a phone call. You know that time while you’re waiting for the wheel to spin around and the whirring to stop and you can hear each other breathing down the line. So we chatted. About how lots of guys in the office are getting married or are newly married. About how they chat about the various challenges. About how the older guys in the office laugh at them and tell them they’ll be fully trained and domesticated in a few years.

It was a lovely human moment in the middle of a technological nightmare. Surrounded by bits and bytes and incomprehensible gobbledy gook, it was just… nice. He even managed to take my mind of my major stress for a moment or two as we discussed the use of snoring as a weapon during marital disputes. I suggested he use the snore power for good not evil, but we couldn’t actually work out a good use for snoring.

There’s no real point to this story. Except to say that I’m (hopefully) nearly there. And I really appreciate the assistance – and the humanity – of the geeks at Apple. Computer AND people skills. No wonder he’s married.



  1. Cate Bolt

    That there is what we used to call in the olden days, customer service. Previously thought to be extinct but it turns out small pockets of it still exist in remote locations. It is, however, critically endangered so it’s really good to hear they are breeding…or at least getting married. This is good news for conservation, indeed.

  2. therhythmmethod

    Your Mac dramas sound very serious. Sounds like you’ve got the best man on the job.

  3. MultipleMum

    I can’t believe you still have no e-mail! Eek!!! Must do that back up… Good luck and keep me posted… or not… x

  4. Dianne

    I was lucky enough to give birth to an Apple geek – I know yours are too young yet, but in the future …

    Good luck! Sounds like you’re nearly there …

  5. Amanda Kendle

    Ooh, fingers crossed! Lovely that you at least got a blog post out of a day that certainly doesn’t sound too much fun and yes, a touch on the stressful side!! I hope your Mr Apple Geek somehow finds his way to your blog to discover he is the star tonight!

  6. Mum on the Run

    That’s really cute!
    Not in an adorable baby stuck in a flower pot way.
    But in an adult, geek, connecting with another human way.
    I don’t think Anne Geddes will get a calendar out of it, but it’s lovely!

  7. InkPaperPen

    I have always been a fan of the geeks and this guys sounds like one lovely Apple Adviser. But what on earth is unpackaging?

  8. Jane

    Oh, Al! I am hoping fervently that he comes up with the goods for you. All fingers and crossed in Hobart tonight! J x


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